Most problems with hearing aids can be resolved in the office or even at home! Stop in at any of our 6 convenient locations during regular business hours and it will typically take us 15 minutes or less to have your hearing aids back in working order.
Even if you didn’t buy your devices from us, we may be able to make warranty repairs. Bring your devices in and let us diagnose the problem, and suggest a solution.
Troubleshooting hearing aid problems
If you have a problem with your hearing aids, try these tips for resolving the issue yourself.
Volume too low
Check the volume control to make sure it has not been turned down. This can happen by accident.
Change the wax guard and dome. Sometimes wax will build up and cause a blockage preventing sound from coming out of the hearing aid.
Check your Ear Mold and receiver tube of wax, debris, or moisture. All of this can affect the quality of sound from your hearing aids.
Replace the batteries or make sure the charge isn’t running low. The operation of your devices is affected by the power level.
If problem persists, visit your local Harbor Audiology.
Doesn’t turn on
Make sure the hearing aid is turned on. Some newer models have the option to turn off the hearing aid, especially if they are rechargeable.
Change the wax guard and dome. Your hearing aid may be turning on, but the sound is just blocked.
Change the battery or put your hearing aids on the charger.
Whistling and feedback
This typically points to a problem with the fit of your hearing aids. Try cleaning out your ears first to remove any excess wax that may be affecting your hearing aids. Visit our page on wax removal to learn the do’s and don’ts of cleaning your ears at home.
If the problem persists, call your favorite Harbor Audiology location to schedule a time to come see us.
If your hearing aid programs need to be adjusted, you may be able to skip the trip and enjoy personal care from the convenience of your home.
Harbor Audiology & Hearing Services offers remote care and telehealth services. Many of today’s modern hearing aids can be adjusted remotely, allowing us to tune and calibrate your devices no matter where you are at the time.